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Darren Dahl (Editor in Chief)Eileen FischerGita JoharVicki Morwitz

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Will This Trip Really Be Exciting? The Role of Incidental Emotions in Product Evaluation

Hakkyun Kim, Kiwan Park, Norbert Schwarz
DOI: http://dx.doi.org/10.1086/644763 983-991 First published online: 1 April 2010

Abstract

Two studies examine how different emotions of the same valence influence product evaluation when products make specific emotional claims. Vacation products with adventurous (serene) appeals were evaluated more favorably when participants felt excited (peaceful) rather than peaceful (excited). This emotion-congruency effect was not observed when participants were aware of the incidental nature of their feelings (study 1) and was mediated by the influence of feelings on participants’ expectations that the product will deliver what it promises (study 2). The findings show that consumers differentiate between distinct positive emotions and use them as information in assessing a product’s emotional claims.

  • Affect/Emotions/Mood
  • Attitudes
  • Persuasion
  • Experimental Design and Analysis (ANOVA)
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